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<h1>Overdue Notice/Status Triggers</h1>

<p>In order to send the overdue notices that you defined using the Notices tool, you need to first set the triggers to have these messages.</p>

<p style="color: #990000;">Important: In order to have overdue notices sent to your patrons, you need to set that patron category to require overdue notices.</p>

<p>The Overdue Notice/Status Triggers tool gives the librarian the power to send up to three notices to each patron type notifying them of overdue items</p>

<ul>
    <li>Delay is the number of days after an issue is due before an action is triggered.
<ul>
    <li style="color: #990000;">Important: If you want Koha to trigger an action (send a letter or restrict member), a delay value is required.</li>
</ul>
</li>
    <li>To send additional notices, click on the tabs for 'Second' and 'Third' notice</li>
    <li>If you would like to prevent a patron from checking items out because of their overdue items, check the 'Restrict' box, this will put a notice on the patron's record at checkout informing the librarian that the patron cannot check out due to overdue items.
    <ul>
    <li>    If you choose to restrict a patron in this way you can also have Koha automatically remove that restriction with the AutoRemoveOverduesRestrictions preference.</li>
    </ul></li>
    <li>Next you can choose the delivery method for the overdue notice. You can choose from Email, Feed, Phone (if you are using the iTiva Talking Tech service), Print and SMS (if you have set your SMSSendDriver). </li>
    <li>See a Sample Overdue Notice</li>
</ul>

<h3>Sample Overdue Notice</h3>

<p>Nicole Engard
<br>410 Library Rd.
<br>Philadelphia, PA 19107</p>

<p>Dear Nicole Engard (23529000035726),</p>

<p>According to our records, at the time of this notice, you have items that are overdue. Please return or renew them as soon as possible to avoid increasing late fines.</p>

<p>If you have registered a password with the library, you may use it with your library card number to renew online.</p>

<p>If you believe you have returned the items below please call at and library staff will be happy to help resolve the issue.</p>

<p>The following item(s) are currently overdue:</p>

<p>07/08/2008 Creating drug-free schools and communities : 502326000054 Fox, C. Lynn.</p>

<p>06/27/2008 Eating fractions / 502326000022 McMillan, Bruce.</p>

<p>Sincerely, Library Staff</p>

<p><strong>See the full documentation for the Overdue Notice/Status Triggers in the <a href="http://koha-community.org/manual/[% helpVersion %]/html/03_tools.html#overdue-notice-status-triggers">manual</a> (online).</strong></p>

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